Terms of Service

1. About ELMED

ELMED is a South African digital health platform operated by ELMED (Pty) Ltd. We connect patients, healthcare providers, pharmacies, laboratories, and medical aid schemes through a unified digital platform. By using ELMED you agree to these terms.

2. Eligibility

You must be 18 years or older to register. Healthcare providers must hold valid, current registration with their respective regulatory body (HPCSA, SAPC, SANC, etc.) and comply with all applicable South African laws and regulations.

3. Healthcare Disclaimer

ELMED is a technology platform, not a medical practice. We facilitate connections between patients and licensed healthcare professionals. Information provided on ELMED does not constitute medical advice. Always consult a qualified healthcare professional for medical decisions. In an emergency, call 10177 (ambulance) or 10111 (police).

4. User Accounts

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify us immediately of any unauthorised access. ELMED reserves the right to suspend or terminate accounts that violate these terms.

5. Payments and Fees

ELMED charges a platform fee on transactions processed through the platform. Fee rates are displayed before payment and are configurable by ELMED administrators. All amounts are in South African Rand (ZAR) and include VAT where applicable. Payments are processed by third-party gateways (PayFast, Yoco) subject to their terms.

6. Provider Payouts

Provider payouts are processed weekly to verified bank accounts. ELMED reserves the right to withhold payouts pending investigation of disputes, chargebacks, or suspected fraudulent activity.

7. Prohibited Conduct

You may not use ELMED to: issue fraudulent prescriptions; impersonate a healthcare professional; submit false medical aid claims; attempt to access other users' data; scrape, reverse-engineer, or abuse the platform's APIs; or engage in any conduct that violates South African law.

8. Intellectual Property

All content, trademarks, software, and designs on ELMED are owned by ELMED (Pty) Ltd or its licensors. You may not reproduce, distribute, or create derivative works without our written consent.

9. Limitation of Liability

To the maximum extent permitted by South African law, ELMED shall not be liable for indirect, incidental, or consequential damages arising from use of the platform, including but not limited to medical outcomes, data loss, or service interruptions.

10. Governing Law

These terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts.

11. Contact

Questions about these terms? Email us at legal@elmed.healthcare.