Help & Support
How can we help?
Pick your role below and find guides, tips, and answers for the ELMED platform.
Patient Guide
Booking consultations, managing prescriptions, family members, medical aid claims, and more.
Read the guide →Doctor Guide
Managing consultations, writing prescriptions, referrals, lab results, earnings, and your microsite.
Read the guide →Pharmacy Guide
Dispense queue, inventory, orders, co-pay, your website, the WooCommerce plugin, and staff management.
Read the guide →Medical Aid Guide
Processing claims, SLA tracking, PMB conditions, benefit limits, co-pay, and member verification.
Read the guide →More guides
Mobile App
Using ELMED on your phone. Login, dashboard, bookings, and more.
Read the guide →Developer / API
API keys, endpoints, scopes, and connecting third-party systems.
Read the guide →Lab Portal
Receiving referrals, uploading results, and flagging abnormals.
Read the guide →Allied Health Guide
Receiving referrals, discharge summaries, bookings, and your practice portal.
Read the guide →Complementary Medicine Guide
AHPCSA registration, portal setup, referral flow, and patient management.
Read the guide →Dental Portal Guide
Setting up your dental practice, your microsite, and managing patient consultations.
Read the guide →More guides are on the way as ELMED grows. Guides for clinics, specialists, nurses, radiology, optical, and more are coming soon.
Still need help?
Send us a message and we will get back to you as soon as possible.
Email support@elmed.healthcare