Help & Support

How can we help?

Pick your role below and find guides, tips, and answers for the ELMED platform.

Patient Guide

Booking consultations, managing prescriptions, family members, medical aid claims, and more.

Managing consultations, writing prescriptions, referrals, lab results, earnings, and your microsite.

Dispense queue, inventory, orders, co-pay, your website, the WooCommerce plugin, and staff management.

Processing claims, SLA tracking, PMB conditions, benefit limits, co-pay, and member verification.

Using ELMED on your phone. Login, dashboard, bookings, and more.

API keys, endpoints, scopes, and connecting third-party systems.

Receiving referrals, uploading results, and flagging abnormals.

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More guides are on the way as ELMED grows. Guides for specialists, nurses, radiology, dental, optical, and more are coming soon.

Send us a message and we will get back to you as soon as possible.