Create and confirm your account
Register as a patient, enter your details and confirm your email using the link sent to you. Complete the confirmation within the time shown in the email. If it expires, ask support for help rather than creating duplicate accounts.
Add the people you care for
Each child or dependant has an individual health record. Linked adult accounts have permission settings so an adult can choose how their information is shared. Check the selected person before booking or viewing health information.
Book a consultation
Choose a participating GP or specialist and request a suitable appointment. The provider accepts the booking. Video visits open in the ELMED browser consultation room; the professional decides whether an in-person assessment is needed.
Follow the prescription
The doctor can prepare a signed digital prescription and route it to the preferred pharmacy. The pharmacist checks and dispenses the medicine. Confirm current availability, pricing and collection or delivery with that pharmacy.
Know the payment arrangements
Patient accounts are free. Consultations, medicines and tests are separate charges. Online video consultation payment is not enabled and no medical aid scheme is connected, so agree payment and cover directly with the provider.
Keep your record useful
Return to your health timeline for relevant records, results and messages. You can request or export personal information through the platform’s privacy options. Ask support if you need help locating a feature.