Doctor Guide
Managing your practice on ELMED from day one.
Getting started
How do I register as a doctor?
Go to elmed.healthcare/register and select Doctor as your role. Fill in your details including your HPCSA number. Once submitted, the ELMED admin team reviews your registration. You will get an email when you are approved.
What does my dashboard show?
Your dashboard shows today's consultations, any new booking requests waiting for your response, recent prescriptions you have issued, unread messages, and a summary of your earnings this month.
How do I set up my booking availability?
Go to My Calendar in the sidebar. Set your available days and times, choose how long each slot is, and block off any dates you are unavailable. Patients can then book directly from your public profile.
Consultations
How do I accept a consultation request?
Go to Consultations in the sidebar. New requests show up with a status of Requested. Click Accept to confirm the booking. The patient gets a notification right away.
How do I start and run a consultation?
When it is time, open the consultation and click Start. Record vitals, add an ICD-10 diagnosis code, write your clinical notes, and issue any prescriptions or referrals from the same screen. When you are done, click Complete.
Does completing a consultation automatically create a claim?
Yes. If the patient has a medical aid linked to their profile, ELMED automatically creates and submits a claim to their scheme when you mark the consultation as complete. You do not need to do anything extra.
Prescriptions
How do I write a prescription?
Inside a consultation, click Add Prescription. Add each medication with the dosage, frequency, duration, and any notes. When you save, a PDF is generated automatically and sent to the patient. If they have a preferred pharmacy set, the prescription routes there automatically.
Can I prescribe outside of a consultation?
Yes. Go to Prescriptions in the sidebar and click New Prescription. Search for the patient by name or email, then fill in the medication details as normal.
Referrals
What types of referrals can I issue?
ELMED supports all 9 referral types: Lab, Imaging, Specialist, Rehab, Dental, Optical, Maternity, Nurse, and Cannabis. They are all in one place under the Referral Hub inside a consultation.
How does the patient receive the referral?
Once you issue a referral, it appears in the patient's portal under their consultation record. They can view the details and share it with the referred provider.
Earnings and payouts
How do I get paid?
Go to My Bank Account in the sidebar and enter your South African banking details. ELMED processes payouts weekly. Standard accounts pay out after the platform fee is deducted. Premium subscribers keep 100% of what patients pay.
Where do I see my earnings history?
Go to Earnings in the sidebar. You will see a breakdown of each consultation, the platform fee deducted, and the amount paid out to you.
Your public profile and microsite
What is my doctor microsite?
Every doctor on ELMED gets a public profile page at elmed.healthcare/dr/your-name. Patients can find you, read about your services, and book directly from your page. You can add your bio, photo, conditions you treat, and testimonials from the portal.
Can I use my own domain?
Yes. Premium subscribers can point their own domain (like drsmith.co.za) to their ELMED profile. Contact support@elmed.healthcare to set this up.