Lab Portal Guide
Receiving referrals, uploading results, and working with ELMED doctors.
Getting started
How does a lab get set up on ELMED?
Contact the ELMED team at support@elmed.healthcare. We will create your lab account, set up your profile, and link you to the doctors who will be sending you referrals. Once your account is active, referrals will start appearing in your portal.
How do I log in to the lab portal?
Go to elmed.healthcare/login and sign in with the email and password the ELMED team set up for you. Your portal will show your lab dashboard automatically based on your account role.
Receiving referrals
Where do referrals come from?
When a doctor on ELMED orders a lab test for a patient, a referral is created and sent to your portal. You can see all incoming referrals under the Referrals section, listed with the patient name, test requested, and the referring doctor.
What information comes with a referral?
Each referral includes the patient's name and date of birth, the test or panel ordered, the doctor's name and contact, any clinical notes the doctor added, and the date the referral was created. You can view the full referral by clicking on it.
How do I acknowledge a referral?
Open the referral and click Acknowledge. This lets the doctor know you have received it. The status on the doctor's side will update from Pending to Acknowledged.
Uploading results
How do I upload lab results?
Open the referral and click Upload Results. You can upload a PDF report from your lab system. Add a short summary note if needed and submit. The doctor gets a notification immediately and the patient can see the result on their portal.
What file formats are supported?
PDF is the recommended format for lab reports. ELMED also accepts image files (JPG, PNG) for scanned documents. Maximum file size is 20 MB per upload.
Can I upload multiple files for one referral?
Yes. You can upload more than one file per referral, which is useful when a panel produces several separate reports. Upload each file separately and they will all be attached to the same referral record.
Can I update or replace a result after uploading?
Yes. Open the referral and upload a new file. You can also add a note explaining what changed, for example if a result was amended after a QC check. All versions are kept on record.
Flagging abnormal results
How do I flag an abnormal result?
When uploading a result, check the Flag as Abnormal box if any values fall outside normal reference ranges. This sends a priority notification to the referring doctor so they can act quickly. The referral will also be highlighted in the doctor's portal.
What counts as abnormal?
Use the same criteria your lab applies on the report itself. If your printed report would show an H (high) or L (low) flag, or a critical value alert, flag it as abnormal in ELMED too. This ensures the doctor gets the same alert through both channels.
Can I add a comment when flagging?
Yes. There is a notes field when you upload results. Use it to highlight the specific values of concern, for example "Haemoglobin 6.2, critical low" so the doctor sees your comment at a glance alongside the PDF.
Communication
Can I message the referring doctor?
Yes. On any referral, click Message Doctor to send a direct message to the referring doctor. They will see it in their ELMED inbox. This is the right channel for asking about sample requirements, clarifying the order, or discussing a result before formal upload.
Will the patient see my messages?
Messages between the lab and the doctor are not visible to the patient. Only the uploaded result report and the flagged status are visible to the patient through their portal.
Coming soon
These features are in active development:
- Structured result entry (individual test values, not just PDF upload)
- Direct HL7 FHIR integration with lab information systems (GoodX, Elixir)
- Radiology portal (separate from the lab portal)
- Dental and optical referrals